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Resend Approval Emails SOP (Approval Hub)
SOP: Resend Approval Emails (Approval Hub)
How to resend workflow emails to the correct approver when a renewal is pending approval.
When to use “Resend”
- The approver reports they cannot find the approval email.
- The renewal has been pending approval for an extended period.
- The original email was blocked/quarantined and needs to be reissued.
Where to resend
Go to Approval Hub (approvals.html) and find the renewal row. If eligible, the Resend button appears in the Resend column.
Eligibility rules
- Resend is only shown for renewals with Status = Pending Approval.
- If Tech has not approved yet → Resend targets the Technical approver.
- If Tech has approved but Budget has not approved yet → Resend targets the Budget approver.
- If both are already approved (or the record is no longer pending approval) → Resend is hidden/disabled and shows “—”.
Step-by-step: Resend an approval email
- Open Approval Hub.
- Locate the renewal row with Status Pending Approval.
- Click Resend.
- Wait for the confirmation message (toast) indicating whether it was sent to Tech or Budget.
- If the approver still does not receive it, confirm their email address is correct on the renewal and resend again.
Common issues & fixes
- No Resend button appears: Confirm the status is exactly
pending_approval(not pending_change, approved, rejected, etc.). - Resend fails: Check SMTP configuration, verify the approver email field is populated, and review server logs.
- Email goes to wrong person: Verify Technical Owner / Budget Owner fields on the renewal record.
- Approver link doesn’t work: Confirm the approver page endpoints are reachable and the renewal id is valid.
Security note: Approval links may grant access to record a decision. Treat emails as sensitive and only resend when appropriate.
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